The new customer coupon offered was fantastic to get a thorough assessment of the condition of my car, as well as a synthetic oil change and tire rotation. I appreciate the generosity!

I'm very thankful for the friendly team and the experienced technician who thoroughly spent time diagnosing and repairing my vehicle. It is truly appreciated! I will definitely use Honda of Middleburg Heights for any future services, when applicable.

Honda of Middleburg Heights – Service Department I’ve been a loyal Honda owner for 25 years — seven vehicles total — and my experiences with Honda dealerships have always been positive, friendly, and professional. I’m a friendly, non‑confrontational person, and I’ve never had an issue with Honda until this visit. When I arrived, I was greeted by Korbin, who was professional and helpful. He asked me to stand at a specific counter, and I followed his instructions exactly. While I was standing there, service advisor Dave Richmond approached. Before he even spoke to me, he was already talking in a negative, irritated tone. When he finally addressed me, he spoke to me in a harsh, rude, and unnecessarily confrontational way — despite the fact that I hadn’t said a single word and was simply standing where I had been told to stand. When I calmly explained that I was only following instructions, he didn’t apologize or adjust his tone. Instead, he became even more dismissive and verbally sharp. I felt blindsided and genuinely attacked for no reason. I left that interaction extremely upset — to the point I had to keep myself from crying — yet I still remained professional and friendly with the rest of the staff. Thankfully, every employee after Dave treated me with respect and professionalism. Johnson Liang was kind and apologetic. Brianna Shorter listened carefully, helped me with what I needed, and apologized for my experience. Both of them were wonderful, and they represented Honda the way I’ve always known it. My review is not about the dealership as a whole — it’s specifically about the way Dave Richmond spoke to me. No customer, especially one who has been loyal to Honda for decades, should ever be treated with hostility when they’ve done absolutely nothing wrong. I truly hope management addresses this, because the rest of the staff deserves better than to have their professionalism overshadowed by one person’s behavior.

Top notch service

Excellent service got me in and out!

Tim was absolutely amazing as well as the team around him. The process from picking the vehicle to signing the papers was extremely smooth.

I highly recommend coming here. Bert was very kind and made the process of getting my first lease very quick and easy, I couldn't recommend him and this Honda location enough!

Today, I accompanied my daughter with purchasing a car and I have to say, what a great experience! The salesman, Kaleb was very professional, friendly and knowledgeable with each question my daughter had. My daughter’s car buying experience was top notch. I highly recommend purchasing a vehicle from this dealership, you will have a great experience. The staff is very nice.

Had a wonderful experience with Bradley and the service team at Honda of Middleburg Hts. Their communication was excellent and everything they said they would do they did. No surprises. I look forward to bringing my SUV to them in the future. I highly recommend this team!

Kaleb Van Deusen was great, very professional and extremely nice. I really appreciated his willingness to explain the options available to me. He also worked really hard to get us a good deal. I would really recommend working with him for this location.

Called for oil change appointment. I got one the same day. Everyone very nice.

Had a great experience working with Zack Stokes to purchase my new Pilot. He had all the info on the vehicle and helped me learn a few of the new features and setup. The process was fast and smooth and the whole team was very respectful of my time. Would definitely recommend Honda of Middleburg Heights and Zack Stokes for anyone in the market.