Welcome to Honda of Middleburg Heights!

So my wife had been wanting the new passport trailsport in modern steel metallic. Once one arrived on the lot, our sales guy, Sum, let my wife know. They had some back and forth and we decided to come in today to purchase. As we approached the dealership I could feel an ominous, foreboding cloud hanging over the dealership. I grabbed my wife's hand, gritted my teeth, and in we went. Sum approached us with a smile meant to disarm us but I knew better, and kept my guard up as we made our way to his desk. I could practically see the "Abandon hope, all ye who enter here" sign. No sooner had we sat than Sum opened with the first attack: Like Ghost-face, he slashed open the process by letting us know the passport we were interested in had already been brought to the front and would we like to take a look? We examined the vehicle and compared the VIN to the information we had been given previously, prepared for a sneak attack not unlike Jason Vorhees dispatching an irresponsible camp councilor, but the VIN matched. I knew Sum was trying to lull us into a false sense of security so I remained vigilant as we returned to his desk. We asked if the price we had agreed on prior to coming in was, in fact, the actual price and I knew this is when the killing blow would come. Like Leatherface taking the legs off of his victims with a chainsaw, Sum said that it was! I stifled a scream, clearly our salesman was craftier and more patient than I thought possible. He introduced us to our business manager Gino and we moved into his office. I couldn't help day-dreaming about driving off in a shiny new passport but much like sleeping teenagers worried about Freddy Krueger, I knew that dream was about to be slashed apart with offers of unwanted add-ons. Gino tried to distract us by asking if we had any exciting plans over the weekend and when I looked down all of the forms were signed. As we got up from Gino's desk, I saw a red swingline stapler and prayed that his desk hadn't been moved recently. We made our way back to Sum who congratulated us and went to install our temporary license plate. "This is it" I thought, "their last chance drive the knife in like Michael Meyers" but I didn't know how. "Thanks guys and happy Halloween" Sum said. My wife excitedly hopped in the driver's seat and I got into our old vehicle. As we both drove away, I couldn't help but wonder when the horrifying dealership antics would inevitably strike. I didn't understand how giving us the vehicle we wanted at the price we agreed on without a bunch of B.S. would give them the chance sink their fangs into our necks like Dracula but I'll be waiting.

Kaleb is the man 👌🏽 Came all the way from ny and bought my first Trail Boss. I am beyond excited to hit the road and I couldn't be happier with the service I had honestly. Thank you brother for everything 🫡💪🏽💪🏽

Travis went above and beyond to make the entire purchase of my new Honda Pilot a smooth and stress-free experience. He took the time to find the exact color combination I wanted and made sure everything was exactly what I was looking for. Even before the purchase, he was incredibly helpful with the detailed inspection and sale of my previous vehicle. His communication, dedication, and willingness to go the extra mile truly made the entire process seamless. I couldn’t be happier with my experience and would highly recommend Travis to anyone looking to purchase a vehicle. Thank you for making this such a great experience!

Outstanding service representative Megan, very professional, knowledgeable, pleasant, and helpful. I felt very comfortable with her. Thank you

Nice staff. Safety repair done quickly. Rental was easy.

My dad purchased a vehicle here recently. Isaiah Guthrie was very professional, easy to work & no pressure to buy. Very knowledgeable of Honda product line and accessories. Will highly recommend him and Honda of middleburg heights to friends and family.

Mo Alfar was very personable and worked with us for a few months to get me a deal I was comfortable with!

It was wonderful service from the time I drove my car in. We were met by Johnson Liang and he took great care of us from the get go. He showed us what was needed to be done to my car as shown on the codes listed in their system, explained everything in such a nice and polite way and answered all my many questions so knowledgeably, professionally and patiently. Never made me feel stupid or that I was bothering him. Even when I had a technical question halfway through, about the things they were doing, he walked me almost to where the mechanic was servicing my car (close enough to see what the mechanic was doing but not all the way there for safety and liability reason, I think) and pointed out what was being done in response to my questions. When I had a question for the lane service manager, Tamer Abudayeh, he too was very gracious and kind to me. Johnson and Tamer made me feel like I was a VIP customer. The service did not take too long even though it was very busy. There were employees stationed everywhere waiting to help the next customer and it felt very organized. Even the lane service manager Tamer was out in the garage where you drop your car off, helping his staff making sure everything was running smoothly. I felt very assured everything was done efficiently/correctly and that my car was in good hands. I know I can get cheaper services at some mom and pop place but I cannot be sure if those other places would be doing it right without taking shortcuts so I would definitely like to go back to this dealership at Middleburgh Heights again. Even when you call in, the receptionists are always sooooo nice and I spoke to Amber today and she was very nice. And, when I bought my Honda there 7 months ago, I had the best experience and never felt like I was being scammed like how I felt at other dealerships and felt like here, I got a good deal. Or how about a a few months after I bought the SUV, there was a system update that needed done at the dealership and I had to bring the car in and again white glove treatment and because the service was going to be more than 3 hours they had a staff member drive me home in a new Honda Pilot and pick me up to get my SUV. My reviews are honest ones and I feel that when people do well and go above and beyond, credit should be given where it is due, not just the complaints.

Very professional, high tech service. They even provide a video with comments on your vehicle. Thank you Sahley !

It was wonderful service from the time I drove my car in. We were met by Johnson Liang and he took great care of us from the get go. He showed us what was needed to be done to my car, explained everything in such a nice and polite way and answered all my many questions so knowledgeably, professionally and patiently. Never made me felt stupid or that I was bothering him. Even when I had a technical question halfway through, about the things they were doing, he walked me almost to where the mechanic was servicing my car (close enough to see what the mechanic was doing but not all the way there for safety and liability reason, I think) and showed me what they were doing in response to my questions. When I had a question for the lane service manager, Tamer Abudayeh, he too was very gracious and kind to me. Johnson and Tamer made me feel like I was a VIP customer. The service did not take too long and I felt very assured it was done efficiently/correctly) I know I can get cheaper services at some mom and pop place but I cannot be sure if those other places would be doing it right and I would definitely like to go back to this dealership at Middleburgh Heights again. Even when you call in, the receptionists are always sooooo nice and I spoke to Amber today and she was so nice. And, when I bought my Honda there 7 months ago, I had the best experience and never felt like I was being scammed like how I felt at other dealerships and felt like I got a good deal.

Jeremiah was awesome! We worked well together. Would recommend to anyone!

Wonderful team.She is Exceptional

Devin Goodrich was an exceptional salesman. He walked me through the process with patience and compassion. He is an asset to your business.

Devin helped me out a lot recommend him to everyone

(Translated by Google) Kaleb van Deusen was an excellent salesman. (Original) Kaleb van Deusen was an excellent salesman