Customer Testimonials

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Google Feb 8, 2025

Alan was great and provided us with wonderful experience as we purchased our new Hybrid CRV for my daughter. He was very patient, didn't apply pressure which made us comfortable and rushed.

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Google Feb 7, 2025

Shawn was amazing ! It was a great experience . Thank you !!

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Google Feb 7, 2025

Great service. Super fast! All questions answered. Honda is awesome in general, and great to their customers! Id recommend them to anyone!

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Google Feb 7, 2025

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Google Feb 7, 2025

I worked with Brian, he was very easy to work with, he did a great job ,after we were done he took the time to show us all the features in our new ,Thank you Brian

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Google Feb 7, 2025

Really familiar, Bradley is good, he really professional and friendly! Thanks you

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Google Feb 7, 2025

Everything was explained prior to the service and again afterwards. I left feeling the recalls were addressed in a timely fashion.

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Google Feb 6, 2025

Service was scheduled at my convenience and the service was done faster than promised. Dave was a pleasure to work with due to his professionalism. He explained what was done and why. This was my first time interacting with Dave and I look forward to getting my future service needs handled by him.

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Google Feb 5, 2025

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Google Feb 5, 2025

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Google Feb 5, 2025

Went in for a fuel pump recall on my Honda Civic. The service department was very professional and offered me a ride home so that I wouldn't have to wait several hours. Much appreciated and I will definitely come back again.

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Google Feb 5, 2025

Shawn stayed patient with me until I was ready to trade in my lease and helped me find a new car to lease for a great price 🙂

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Google Feb 5, 2025

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Google Feb 5, 2025

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Google Feb 5, 2025

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Google Feb 5, 2025

Start to finish a good experience!

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Google Feb 5, 2025

Very friendly ans right to the point on what the car needed. Also comfortable waiting area

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Google Feb 5, 2025

GREAT EXPERIENCE TREATED WITH RESPECT KEPT AWARE OF PROGRESS JOB WELL DONE. KEVEN WAS MY CONTACT WHO KEPT ME IN THE LOPE. SIMPLY STATED VERY SATISFIED. DON PONGALLO

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Google Feb 5, 2025

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Google Feb 5, 2025

Very nice, considerate and informative.

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Google Feb 5, 2025

Very helpful service manager, satisfied wing service.

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Google Feb 5, 2025

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Google Feb 5, 2025

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Google Feb 5, 2025

Car buying experience made easy! Christopher was fantastic to work with and helped me pick out my perfect vehicle.

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Google Feb 5, 2025

Great service always kept me informed and my car was serviced very fast.

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Google Feb 5, 2025

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Google Feb 5, 2025

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Google Feb 5, 2025

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Google Feb 5, 2025

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Google Feb 5, 2025

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Google Feb 5, 2025

I have used this dealership for years to service my vehicles and they have always been great to work with! Bradley did an incredible job squeezing my Crosstour in for a major repair under a serious time crunch. Thank you for always doing an amazing job!

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Google Feb 5, 2025

Maintenance was Done om in good time but they forgot to do the computer update that was displayed.

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Google Feb 5, 2025

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Google Feb 5, 2025

Tre was an extremely nice, low pressure and friendly salesman

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Google Feb 5, 2025

David helped any chance he could and always kept me updated while my car was in service. Definitely recommend bringing your honda here. My car is just as good as the day I bought it!

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Google Feb 4, 2025

Excellent service

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Google Feb 4, 2025

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Google Feb 4, 2025

Had very good experience & fast service. Thank you!

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Google Feb 4, 2025

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Google Feb 4, 2025

I had a wonderful experience w/ Honda.

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Google Feb 4, 2025

Very satisfied and pleased with the staff and the vehicle, this was our second Honda purchase in 14 months the CRV and the RIDGELINE are absolutely amazing. Tre was great to work with.

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Google Feb 4, 2025

There was no pressure, very accommodating to what I was looking for! Highly recommend!

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Google Feb 4, 2025

Got us in next day , was awesome. Great customer service.

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Google Feb 4, 2025

Wonderful service and very accommodating staff!

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Google Feb 4, 2025

I had a problem with my recall fuel pump. Even though they did not fix my problem entirely. They made my car work enough for me to get it home eventually and get it fixed by the people that made the mistakes for free. Because they did not wanna charge me for what I could’ve gotten for free if I got the people that did the mistakes fix the mistakes. They were also very polite and respectful, and I felt very welcomed

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Google Feb 4, 2025

I had a great experience at Honda of Middleburg Heights. Isaiah was very friendly and helpful - no hard sell. The sales and finance team leaders introduced themselves up front and were able to work with Isaiah to understand and meet my needs. I drove out the same day in my new Hybrid CRV and love it so far.

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Google Feb 4, 2025

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Google Feb 4, 2025

We had great experience with Rob at the service department. He was emphatic, courteous and provided excellent customer service. He managed timelines and communicated with us in complex repair that involved insurance.

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Google Feb 4, 2025

All was good, they replaced fuel pump and got car back in few hours.

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Google Feb 4, 2025

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Google Feb 4, 2025

As a new Honda owner coming from German cars I was unfamiliar with what services our car had due. Some services I requested weren't due yet and the staff didn't take advantage of my lack of knowledge on the brand, so right away I knew integrity was high here. It built a bridge of trust in an instant and we plan to bring our 2021 Pilot here going forward. Excellent service.

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Google Feb 4, 2025

Was our first time looking at a honda. Javier was our salesperson and was very polite and professional. He answered all our questions and was able to sell us a new odyssey. We were very happy with the experience and would definitely return.

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Google Feb 4, 2025

It was a great experience and everyone was kind and professional and most importantly it was quick . I was not at dealership more than hour and a half . I highly recommend them

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Google Feb 3, 2025

Absolutely thrilled with my experience working with Zack! He even accommodated our early arrival and was ready to assist us right away. From the moment we walked in, he was incredibly helpful without being pushy. He took the time to really understand our needs and worked with us to find the perfect vehicle. Zack's approach made us feel like family, and his dedication to ensuring we were happy with our purchase was truly appreciated. I would highly recommend him to anyone in the market for a car, and I look forward to working with him again in the future ...

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Google Feb 1, 2025

Bert…great salesperson

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Google Feb 1, 2025

Bert was great!

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Google Jan 29, 2025

Shawn, what a guy. Called me the day before I was planning on buying a car from another dealership. Was able to beat their price! Great dealership, we’ve (my family) have done business there before. Great dealership and Shawn, great salesman. Highly reccomend even if you’re not a Honda person, I’m sure Shawn could get you in your vehicle. Will strongly consider this dealership for my next car (assuming the Honda lasts a long time). I know I’m not the greatest customer but he was incredible to work with!

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Google Jan 25, 2025

I had the pleasure of dealing with Tim King when buying my new 2025 Honda Pilot! He was great; not pushy, very understanding of what I wanted and took time to explain everything to me. Will definitely be the Honda dealership I return to! My sport dogs approve of the extra room!

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Google Jan 21, 2025

Scheduled a service to get my check engine light diagnosed. The communication from the start of the process to the end of the process was awesome. Bradley P confirmed what I needed prior to starting, informed me approximately how long the diagnosis would take, called me with updates/problems found and asked what course of action I wished to take. I felt involved in the decision-making process and was able to ask questions so I could better understand the situation. Bradley's service would make me visit this service center again!

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Google Jan 21, 2025

I just purchased a 2025 Honda Accord SE and the buying experience was really great. Bert was my salesman and he was very professional and chill, which made the experience that much better. Not once did I feel pressured or steered in any direction other than what I wanted. The customer service from top to bottom was top notch and I am very satisfied with my experience! Thanks!

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Google Jan 18, 2025

Had a very good experience going through the process of leasing a new vehicle through Bert. He made the process very painless and streamlined. The overall experience was great, so I highly recommend this location.

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Google Jan 18, 2025

Evan was a great help, got me a good deal on a 2024 Accord!

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Google Jan 16, 2025

Good service and treatment of customer service. Excellent dealership. Sum is an excellent vendor!!

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Google Jan 16, 2025

Recently purchased a new Odyssey from Honda of Middleburg. Thanks to Chris Peters for making the process easy and for getting me the best deal! Mike in the finance department was also great to work with! Thanks so much!

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Google Jan 15, 2025

Bradley Perrera is a very nice guy who helped

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Google Jan 14, 2025

I was in need of a vehicle pretty quickly so I chose Honda Middleburg Hts and was very pleased with the help from Shawn Cabell and how he was able to get me into a new car pretty quickly. He was very knowledgable when asked questions related to the vehicle. I was very happy with the way things went and how smooth the buying process was. I would recommend anyone to visit Honda Middleburg Hts for your next car and to ask for Shawn. Thank you again for the help with the purchase of my new car.

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Google Jan 10, 2025

I took my Honda Civic there for a diagnostic test regarding a wiring issue. The guys at the service shop are awesome. Kevin was extremely nice, attentive, and honest. This is the best Honda I have taken my vehicle to, and I will not take my car to another Honda than Middleburg from now on. Thanks guys!

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Google Jan 4, 2025

Thanks to Tim King in the Sales Dept. for a flawless experience throughout the buying process for my new Car! Tim and the rest of the staff answered all the questions I had and were very accommodating to my schedule & needs. If you’re in the market for a new car, or a new used car, this is definitely the place to be!

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Google Jan 4, 2025

Everyone we worked with at the dealership was both kind and professional. Tim King, our salesperson, never pressured us and the relaxed atmosphere he created made purchasing process pleasurable -- not something we can say about previous car purchases. Now we're enjoying our first EV!

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Google Jan 1, 2025

Chris Peters led me through the process of buying my new car. He was pleasant to work with, efficient and helpful when needed. I would recommend him to anyone searching for a vehicle!

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Google Jan 1, 2025

Just purchased a new vehicle. Went into the process with some intrepidation as it has been 17 years since I made my last purchase. My salesman, Tim King, was kind and patient. He answered all my questions thoroughly. He knows how to meet his customers where they are. Tyler in the finance office did a great job walking me through all options as well and was very professional. I couldn’t have had a better experience!

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Google Jan 1, 2025

Great experience with Tim King and this dealership; got the car next day despite them being busy! Would recommend!

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Google Jan 1, 2025

I had a great experience. Bert Walkosak was my salesman and he was wonderful. I would highly recommend him to anyone.

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Google Dec 31, 2024

Thank you Javier for the great service!

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Google Dec 31, 2024

Got my new WRX from Javier and I love it he made the process extremely smooth in and out!

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Google Dec 31, 2024

Javier was very great and helped me pick the perfect Honda for myself! Didn’t feel over sold honestly it was more like a service go see Javier!

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Google Dec 31, 2024

I purchased a Honda CRV EX-L from Honda of Middleburg Heights and was very pleased with the ease of the process. My sales associate Bert was pleasant and knowledgeable and worked above and beyond to get me the exact car that I wanted at a fair price within my budget. In general all the staff I encountered were professional and welcoming. I would recommend looking into purchasing a Honda from Honda of Middleburg to anyone in the market for a vehicle.

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Google Dec 31, 2024

I thoroughly enjoyed my car buying experience at Honda of Middleburg Heights and Zack Stokes did an amazing job from my initial inquiry all the way to keys in hand. He worked extremely hard to answer all my questions and get me in and out and on the road!

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Google Dec 29, 2024

I honestly have to say sales rep Zack made this experience the best ever in car buying: every single representation he made was true, each price he quoted and payment was accurate with no pressure tactics, no changes, no fees, no games, even in the finance office nothing changed. The dealership itself is part of a huge corporation that owns many dealerships, yet they still treat individual customers correctly. We got the best price on a 2025 CR-V Hybrid Sport L in the Cleveland region, and were still treated exceptionally well. Thank you Zack

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Google Dec 27, 2024

I had an excellent experience purchasing my new 2025 Accord from Honda of Middleburg Heights. I believe I got a very fair deal and the quality of service was outstanding. The entire staff was helpful, especially Tim, the salesman who helped me find the exact vehicle I wanted.

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Google Dec 27, 2024

My 2nd Civic from this facility. Was Sunnyside, now Honda of Middleburg......Zack Stokes is a great salesman, no pressure and considerate. He even retrieved my backup set of eyeglasses from the trade where I had forgotten them. He was able to get my payoff on my trade quickly and made the whole process easy and brief.

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Google Dec 26, 2024

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Google Dec 26, 2024

I got the pleasure to work with Bert. He wasn’t pushy and answered all of my questions that I had. Actually, the whole team was great to work with and made my car buying experience great.

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Google Dec 22, 2024

Great experience! No messing around. Chris and the team did a great job!

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Google Dec 22, 2024

Alan Muntean answered all of our questions and gave us a great introduction to the vehicle. Definitely worth going to for your car needs!

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Google Dec 21, 2024

Alan Muntean was very helpful, professional and pleasant. He made the car buying experience very smooth!

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Google Dec 21, 2024

Alan Muntean was very patient and thorough! Thank you

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Google Dec 20, 2024

Bought a used car here a couple days ago, and had to leave a review. My salesman Sum, and Tyler in the finance area were both a pleasure to work with. Very cool guys who worked with me through the whole process, which was awesome since this was a big purchase for me. Can't recommend this dealer enough, will be back in the future!

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Google Dec 20, 2024

Middleburg Heights Honda service is the best around! My CRV had an issue which they figured out was covered under the Powertrain Warranty. I initially started out at another Honda dealer on the west side of Cleveland who was terrible and told me I had to pay for it.

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Google Dec 19, 2024

Shawn Cabell was great in helping me buy my first car

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Google Dec 18, 2024

From the moment we walked into Honda of Middleburg Heights, we felt welcomed. Every interaction we had with sales associates, to the finance office, to meeting the owner, was friendly and genuine. We had a great car buying experience with Evan Allen. He managed to get us the deal we wanted (even with hail damage on our trade-in), and handled every step of the process honestly and professionally. We won't need a new vehicle any time soon, but when we do, we'll definitely look up Evan before heading anywhere else. He is awesome!

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Google Dec 17, 2024

Delwyn was a fantastic help!

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Google Dec 16, 2024

Very happy with my purchase experience. Tim worked hard and was very aggressive to get me the best price for both the new car and trade.

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Google Dec 15, 2024

Delwyn, my sales associate, was extremely helpful. He satisfactorily answered all my questions and was extremely accommodating to my requests. I test drove 4 cars, narrowed it down to 2. Came back and Delwyn helped me with some follow up questions very well. The attention Delwyn gave to us did factor in as we felt very comfortable working with him. I am quite happy with my decision.

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Google Dec 14, 2024

Alan Muntean was great to work with throughout the entire car buying process. Big recommend.


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