Customer Testimonials

Recall work performed. Very professional and communicative. Would highly recommend

New vehicle lease.

I recently accompanied my girlfriend to this dealership to inquire about a car for her. I have to say I’ve be apart of many car buying experiences and I can say this dealership was at the top tier of excellent customer service from all angles leaving no room for doubt about your purchase. Cameron Black our salesman was in contact with her prior to coming and was knowledgeable,professional and overall reassuring about getting her a car that fits her needs win her budget without doubt that If we came in that he was sure he could get her ...

My salesman Sum, Finance guy Brandon, and Sales Manager Alex were all amazing. If you appreciate great service I highly recommend Honda of Middleburg Hts. Thanks a lot guys!!! Love my new ride!!!

After one phone call Jamie was able to locate the specific 2023 CRV hybrid model in the hard to find color that we had been searching for. We drove it home the same day! She went above and beyond to find a car that, up to that point, we were sure would have to be ordered. Working with Jamie was a pleasure. We left feeling satisfied with the deal we agreed upon and were happy to avoid the high pressure sales tactics that are so common these days. We definitely recommend Jamie! Darlene and Bernie Horbol

This dealership had the best energy start to finish! Each person I interacted with was phenomenal. Made me feel welcome, at ease, confident & all around special! They made everything happen for me when no one else could!! Cameron was my salesman- let me tell you. He got hard at work as soon as he called and I said- “I need you to hear me out” because my situation was far from simple or easy. He told me to put in my application and such and he’d get right on it.That he sympathized with me. With in an ...

Shawn Cabell was the salesperson that helped me get my newest lease. He was great to work with, very knowledgeable and worked very hard to get me the best deal possible! I would recommend Shawn and Honda of Middleburg to all of my friends and family!

My husband and I were in need of a car and we stopped in at Honda of Middleburg Hts on March 25th 2023. We walked in and were helped right away. Our sales person was Alicia, and she was knowledgeable, friendly and just all around FANTASTIC. We explained what we were looking for and she found us the perfect vehicle. She was't just out for herself to sell a car, she worked FOR us to get us the absolute best deal. She took the time to answer any questions we had and to explain the features of the vehicle. I ...

David help us lot. Explain us what we need

I have been searching out my Hrv Honda for months . I have dealt with several dealerships. When I reached out to Middleburg Hts I spoke with Andy. He has been the reason that I finally came in to deal with this dealership. His gentle persistence has been a game changer for us!! He was knowledgeable, patient and a great listener.. We had a great experience dealing with Andy!!!

Great service, timely, and informative.

I was very happy with the service I received. Laura was great. The service was great and they even washed the car and wiped down the dash board. While I was there I looked at new cars with Josh who was very helpful. I will be back.

Amazing experience purchasing my daughters new honda civic with sales rep Sum. With a combination of Sum being our sales rep and Brandon in fina ncing we will definitely be purchasing all of our future Honda vehicles with this dealership.

Awesome service and parts departments! That’s why I continue to go there

Travis was fantastic to work with and helped get my daughter into her first car. I would highly recommend this dealership!!

Quick work

This was such a pleasant experience!!! Called to make an appointment an the representative said they were booked, but they fit me in. Needed a new tire. Dave Richmond took very good care of me. Was a pleasure to work with him. Car was done within an hour. Thank you Honda of Middleburg Heights I highly Recommend this place.***

First time there, taking care by professionals

Our salesman Shawn did a great job and went above and beyond to help us find that car we wanted definitely would recommend Shawn and the dealership to friends and family

Fast service and friendly staff

Bradley is AMAZING!!!!!!! He was helpful in getting what I needed. Not all places have bad customer service and this place shows they love there customers

Great service. Speak with Tylor if you need a vehicle great guy.

Joe, our service advisor kept us informed of the work required and when the car should be ready, and it was.Very happy with the results.

Tyler was an amazing sales rep!

I had my CRV towed there after my local repair shop wasn't able to fix the timing chain problem. Bradley fixed the problem within 2 days and now my car runs great. He completed the job sooner than I expected, the parts must have been delivered fast and he got the job done before the weekend.

I bought a 2023 Ridgeline and couldn’t be happier. Tyler was attentive, enthusiastic, and very responsive to my needs with regards to my trade in allowance, making my purchase affordable. Overall, I had an excellent experience at Honda of Middleburg Heights. Highly recommended.

I have been in a Honda since 2001, and love the brand. Tyler Thornton was my sales person for the purchase of my new 2023 Passport, and he was patient, personable, and informative. He worked diligently with me on my trade in and pricing, so I was comfortable moving ahead with my purchase, and I’m very happy with the outcome. I highly recommend this dealership and salesperson.

I’ve leased two of my last cars from Middleburg Heights Honda and I’ve had great experiences both times. This most recent time, I worked with Issa and he was awesome! Such a knowledgeable and helpful salesman. He really worked to find me the right SUV match at the best price- answering any and all questions I had! If you need anything, I would 100% recommend buying through Issa!

I love the costumer service very gentlemen, and he help with everything thank you again

My wife and I bought a 2020 trail boss there..We had the pleasure of dealing with Shawn Cabell, he went above and beyond to help us out…He made sure all our questions were answered and just a great person on a personal level….Wanna give a shoutout to Mariah Wyncoop, she was a big help on the day also….We drove almost 4 hours to get there and I can honestly say because of the way we were treated I definitely do that drive again for another vehicle….C ya in 2 years

Smoothest transaction I have ever had purchasing a car!! Steve was amazing to work with!

I had my CRV serviced today. The experience was great. The Service Advisor Bradley was excellent. Very friendly and courteous. I would recommend anyone who needs Service for their Honda vehicle go to Honda of Middleburg Heights!

Jamie was an outstanding salesperson. She was authentic, personable and helpful throughout the entire process. I would highly recommend going to her.

Cameron Black was more than helpful finding me my car for the next 6 years of college he was extremely polite and down to earth and understood all my questions perfectly.

Tyler T. was very helpful and did a great job working with us to get in a new Honda Odyssey!

My salesman Tyler was very helpful and provided all the information we needed to make a decision on what exact vehicle to buy without being pushy. He was very willing to do the little things such as assisting us with getting the plates transferred or placing the all weather mats in the vehicle.

Alicia was wonderful to work with. Patient, informative and always putting our needs first! We purchased a car in 2019 when she was the Sales Rep at that Dealership. There’s never any pressure. She is a true professional!

Brandi Johnson and Craig Lengel in the parts department went above and beyond to restore my Honda CRV key FOB which was, believe it or not, a monumental task. Much appreciated.

My husband and I were looking to downsize from our Acura MDX. I have had 4 Acuras in 12 years so switching to Honda was a little out of the ordinary and going down from "luxury". But to be quite honest, I am in love with my new 23 CR-V EX. Steve was wonderful to work with and made our visit super quick and had the car ready. Brandon in finance was easy to get along with. Both were knowledgeable and not pushy at all on the extras. I have been bopping around in my new car for almost a week ...

Easy buying experience and actually below MSRP. Alicia and Shawn are great to work with!!

Cameron was amazing! He went above and beyond to get me in a car that fit me and my situation! Please go to Honda and ask for Cameron!!! One of the best experiences I’ve had with a dealership and salesman.

Amazing dealer!!! Shawn was amazing, very happy with my purchase of the Jeep. I’m very happy thank you again. Only thing I wish they did was fill up the gas tank. But other than that I love the vehicle I got

Great people here. Know what they are doing and very nice as well.

Great, easy experience! All done online, then came in to sign the papers all the way from Columbus!

We really appreciate that Honda of Middleburg Heights was a comfortable place to buy our recent pre-owned car. We especially enjoyed working with Alicia who helped us complete our purchase. We also appreciated both Cameron and Alicia who, unlike other dealers, let us actually take the car on a test-drive by ourselves. Both encouraged us to take our time with the car-again, we didn't have the same courtesies at some other dealers. Also, we appreciated being able to pay cash and not being pressured to finance.

Easily the best car buying experience I've ever had. Salespeople were proactive without being pushy, responded clearly and quickly to questions, and didn't play games like a lot of dealerships do. Thanks Andy, Sum, Mariah, and everyone else.

I called to schedule an oil change and was able to bring my Honda in immediately. The customer service was very nice! There's a nice clean waiting area with supplied beverages, and I didn't have to wait very long. Thank you!

Very efficient, Bradley went over service options and helped get me taken care of.

First time there great service

Such a smooth and amazing experience! Jamie, Sean, Issa and the whole finance team were thorough and extremely helpful! Highly recommend this place and this team!

Great diagnostics! Excellent repairs made!

Great honest service, priced right

We had an absolutely wonderful experience with Andy Paskert! I went to multiple dealerships and nothing compares to the experience Andy offered. He is an incredible sales man an a stand up guy. 1000/10 go to Andy!!

Worked with Andy Paskert, he was the best sales associate I’ve ever worked with! Go see him if you need a new car

Andy Paskert is the only reason we bought a car! We came to buy out the lease but Andy helped us so much and added so much value showing us how we could upgrade for a great price! He should be promoted to manager of the entire store!!!! He’s the mvp! We went to multiple dealers and his service was 5 star!!

I had a great experience here for my first time buying a car from a dealership. Cameron was very helpful and knowledgeable! He made the whole process quick and easy! I will definitely be coming back here to buy my future cars from Cameron!

Alicia has helped every member of my family get a new car(she’s that good). She is an absolute joy to work with and I cannot recommend her enough!

Tyler was my sales person he was extremely knowledgeable any questions or concerns I had he answered them. Mariah was my finance person she was extremely knowledgeable any questions or concerns I had she answered them. Tyler and mariah are the best!!!!!

We just purchased a 2023 Accord from Josh Holowatyj and had a very good experience. Sales Manager Michael Smith and Mariah Wyncoop in finance helped make it a smooth process. We’ve been in the market for a new car for a couple years but between inventory levels and price points, thanks to Covid, we weren’t able to find the right car. As 2023 approached I was also curious about what the remodeled Accord had to offer. We visited a few dealerships but Josh did a much better job at following up with us than the other places. He answered our ...

Customer service was fantastic!

Jamie was so wonderful and helpful with helping find me dream new car♥️ Thank you Jamie!!! You’re awesome thank you

1st time Honda buyers, had a fabulous experience with Shawn Cabell. He went above and beyond to make our experience awesome! Shout out to Patrick and Ray for their great assistance as well!

Love it here! Bradley is wonderful to work with!

Staff was very friendly.

Worked with Bradley to get the automatic sliding doors repaired on a 2007 Odyssey. Bradley & service manager worked out a great deal for me - much appreciated on an old vehicle. Bradley was very easy to work with, called me back as needed, and explained everything thoroughly!! Thanks, Bradley!

Was able to get fast and reliable service for a Wheel Alignment

Shawn Cabella, was a great salesperson. Finance person, Ray was great as well. A fabulous experience was had here in buying this vehicle.

I had a couple of glitches in my car buying process. The sales/service team was very responsive and made sure everything was handled for me in a timely fashion. I would definitely go back.

Thank you Katie !!

The staff is amazing at Honda of Middleburg ! Paul the sales manager and Alicia in sales went above and beyond to make sure I had the best deal possible ! Alicia was a pleasure to deal with and would highly recommend . She was professional, honest, and made the whole experience enjoyable and fun!!

Great service….our salesman Shawn was so friendly, knowledgeable and patient, I would definitely recommend him to family and friends. We will definitely be back.

Awesome customer service. No complaints here. Sunnyside Honda you people ROCK! Big shout out to the service people. Car is back and running top notch. I think the reps name was Dave, out of 5 stars he gets 6 in my opinion. Thanks to all involved. John